Terms & Conditions

SOO YOGA WELLBEING CENTRE

Terms & Conditions

1. Introduction

What these terms cover. These are the terms and conditions of Membership and they apply and are part of any Registration Form that you complete and the Membership contract between you and us.
Why you should read them. Please read these terms carefully before you register with us. These terms tell you who we are, how we will provide our classes and services to you, how you and we may change or end the Membership contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.

2. Information about us and how to contact us

Who we are. We are Soo Yoga Limited a company registered in England and Wales. Our company registration number is 11459697 and our registered office is at 130 Ecton Lane, Sywell, Northampton, United Kingdom, NN6 0BB. Our registered VAT number is 302086053.
How to contact us. You can contact us by telephoning 01604 621004 or by writing to us at info@sooyoga.com or at Sol Central, Mare Fair, Northampton, NN1 1SR. Our preferred method of contact between you and us is by email or by phone please.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your registration form

3. Some definitions

To make it easier to understand these Terms we use the following definitions:

“we/us/our” means Soo Yoga Limited trading as Soo Yoga Wellbeing Centre
“you/your” means an individual who applies to become one of our Members and also that person once accepted as a Member.
“these Terms” means these terms and conditions of membership of Soo Yoga Wellbeing Centre
“Registration Form” means the form that you complete when you apply to become one of our Members.
“Member” means a member of Soo Yoga Wellbeing Centre whose application for membership has been accepted on completion of a Registration Form and all associated form and questionnaires and “Membership” means membership of Our Centre.
“Monthly Membership” Membership of the Centre for a period of 12 months which is paid for by monthly payments in accordance with clause 7
. “Centre” means our yoga, pilates, dance, fitness studios and wellbeing centre at Sol Central, Mare Fair, Northampton.
“Class” means any individual or group class or session at the Centre.
“Website” means our website at www.sooyoga.com
“Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails

4. Membership Application

You may apply to become a Member by completing a Registration Form and associated forms and questionnaires and agreeing to these Terms.
Acceptance of a person as a Member is at our absolute discretion and you will only become a Member if and when we accept your application and you have paid the relevant Membership fee or package price.
The details that you provide in the Registration Form must be complete and correct including that you are aged 16 or over and that you agree to these Terms.
You will cease to be a Member when your Membership expires or when the Membership is terminated under these Terms.
We reserve the right to:
1. 4.5.1.expel any person from the Centre,
2. 4.5.2.suspend a Membership for a specific period,
3. 4.5.3.terminate the Membership of or refuse to renew your Membership

if your conduct is or may be, in our reasonable opinion, harmful to the reputation of the Centre, amounts to a breach of these Terms or where such expulsion or refusal to renew a Membership is otherwise in the interests of our other Members.

Any Member expelled or that has their Membership terminated or suspended shall forfeit all privileges to Membership of the Centre and shall not be entitled to any refund.

5. Payment terms

No Member can join any Class without first paying for the relevant Class.
Details of prices of Memberships and packages are available at the Centre, on our Website and our mobile app and shall be such prices as we determine from time to time. Our prices include VAT.
Payment for individual Classes and Memberships can be made online via the Website or using our mobile app by the credit and debit cards listed on the payment pages.
For Single and Multi-Class Passes the relevant start date is the date the Membership was purchased. For Monthly Subscription a regular payment is taken against the Member’s credit or debit card on the day the Subscription is agreed and at monthly intervals after that date until your Membership comes to an end or on an alternative date which is agreed with the Member.
You may attend Classes according to the type of Membership you have.
Any lapses in Membership, including but not limited to, the non-payment of any amount payable to us, may result in an administration fee being charged at our discretion if you reapply for Membership.
Subject to any statutory rights of cancellation, payments for Classes, Monthly Subscription fees, gift certificates or annual payments are non-refundable and non-transferable unless otherwise stated in these Terms and Conditions. Refunds, if any, shall be made entirely at our discretion.
Multi-Class Passes and Annual Memberships can be placed on hold only on receipt of a doctor’s note stating that the Member is unable to participate in chosen Classes
Memberships can be put on hold from the date that the doctor’s note is received and for a maximum of 3 months. In the case of pregnancy, Multi-Class Passes and Annual Memberships can be placed on hold until the Member is fit to return subject to a maximum of 12 months.

6. Your right to cancel

For most goods and services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below. If you bought goods and services in our facilities this clause do not apply.
You do not have a right to change your mind in respect of Classes, once these have been completed, even if the cancellation period is still running;
For Membership or packages you bought online you may cancel within 14 days from the date of purchase. You can not cancel your membership once you attended our classes even if this happened during 14 days period from the day of purchase. For 1 year paid-in-full and our 12 months membership you must serve us 30 days notice on the 11th month of the membership in order to cancel the renewal of you contract with us, for our flexible membership you must serve us 30 days cancellation notice and during this period of 30 days one more payment will be taken.
To cancel, please let us know by doing one of the following:
1. Online. Complete the form found here on our website and email us at info@sooyoga.com
2. By post. Print off the form found here and post it to us at the address on the form. Or simply write to us at that address, including details of when you applied for membership or have made Class bookings.
Our preferred method of communication is by email please. The use of post may delay the processing of your request to cancel.

7. Monthly Memberships (12 months contract) and Flexible membership (month to month contract)

The provisions of this paragraph shall only apply to you if you apply for a Monthly Membership or Flexible membership and pay monthly by debit or credit card (in this clause a “Monthly Member”). Monthly Membership and Flexible membership shall automatically terminate if any payment fails and we reserve the right to pass on to you any bank charge and fees that we may incur as a result of any failed payment.
Subject to any right to cancel or suspend the Monthly Membership and Flexible membership that we may have, the Monthly membership will continue indefinitely unless and until you cancel your Monthly Membership by email with cancelation form with 30 days’ notice; such notice may only be given by you on or after the last day of the 11th month of your Monthly Membership. If we do not receive you cancelation from you membership will renew automatically. No refunds shall be given to you in respect of any Monthly Membership fees that have been paid in advance at the point of termination or cancellation. Flexible membership can be canceled with 30 days notice by email to us with cancelation form after which one more monthly payment will be collected and the contract terminated.
If you wish to purchase Classes you shall be entitled to participate in a set number of Classes until your Monthly or Flexible membership terminates as specified in the Membership package purchased.
To terminate a Membership please refer to clause 6 in our Terms & Conditions
Monthly Membership fees must be paid in accordance with these Terms irrespective of whether or not you use the Centre facilities. Monthly membership (12 month agreement/contract) is supported by 12 monthly payments. If your membership put on hold due to illness or force major circumstances you contract will be extended by the duration of suspention.
Monthly Membership fees may be increased at our discretion with effect from renewal of your Membership. Members shall be given at least 30 days’ notice of any increase in Monthly Membership fees. All discounts for upfront monthly and yearly payments will be honoured until such Membership expires or is terminated.
If you cancel your Monthly or Flexible Membership you will no longer be eligible for any loyalty benefits associated with the Membership, this includes any reductions in monthly payment fees, reductions on Classes or other purchases at the Centre or redemption of guest passes.
As Monthly or Flexible Membership is paid by debit or credit card (or any monthly fees remain outstanding beyond the due date) you hereby unconditionally and irrevocably authorise us to debit any credit or debit card provided by you with the Monthly Membership fee (or any outstanding fees) without notice to you.
You agree that if your Monthly Membership fees are unpaid, we reserve the right to cancel all booked Classes and collect any bank penalties/charges associated with the payment cancellation. You can rebook Classes once payment is received in full.
If you purchase a Monthly or Flexible Membership with unlimited Classes per month you will not be able to carry unused classes from one month to the next.
If you are unable to attend any Classes due to injury or illness, your Monthly or Flexible Membership can be put on hold for up to 3 months on the receipt of a doctor’s note. You can restart your Monthly or Yearly Membership at the same rate as long as this is within 3 months from the date we receive your doctor’s note.

8. Limitations of liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to our supply of services with reasonable skill and care.
We are not liable for business losses. We only supply our Classes and facilities for private use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Availability. We cannot be held responsible for any particular Class, instructor and/or item of equipment not being available for any reason.
We reserve the right to make alterations to the Classes, instructors and/or equipment, as well as ancillary facilities (e.g. showers) provided to Members, without notice in our absolute discretion and we will not be liable for any loss occasioned by such alterations.

9. Booking

Classes can be booked online by all Members in advance via our personalised app or the Website. No bookings will be taking over the phone or via email.
Class sizes are limited and so all bookings are based on first come first serve basis so please make sure you book in advance to avoid disappointment.
Bookings can only be made online if the Member has an active Membership.
The booking cancellation windows are as follows: ( please insert this paragraph as written below)
a. All Group Classes must be cancelled 24 hours before the start of a Class or this will be treated as a ‘no show’ and the full fee will be charged.
After 2 late cancellations or no shows a late fee of £5 will be applied to your account. If unable to come to class due to illness please let us know as soon as possible by email or phone call to front desk. All late cancelations to reformer pilates will result in £5 fee per class.
Workshops must be cancelled 1 week before the date for the Workshop or this will be treated as a ‘no show’ and the full fee will be charged
Our preferred method for receipt of Cancellations is online via our mobile app or our Website. Bookings cancelled outside of the cancellation window are ‘no shows’ and will be charged in full.
We may cancel a Class booked by you at any time before the time and date of that Class in the following circumstances:
a. The required minimum number (if any) for the Class have not booked for that Class;
The required instructor and/or equipment is not available; or
An event described in clause 13 below occurs and continues for more than 14 days.
If we cancel a Class in such circumstances we will refund to you the fee you have paid for that Class unless it was paid for as part of a package.

If a cancelled Class was booked as part of a package we will not give you a refund but you will be able to rebook the cancelled Class for another Class.

Classes cancelation policy

a. If a Class is fully booked, you can add yourself to the online ‘waitlist’. Once you are on the ‘waitlist’, as places come up in a Class, you will be automatically moved from the ‘waitlist’ to a reserved space in the Class in turn by reference to your position on the waitlist. At this point normal booking terms apply.

b. ‘Waitlist’ places are automatically moved into a Class up to 1 hour before the start of a Class but not after that time, so if you are on a ‘waitlist’ you should be prepared to cancel your place on the online ‘waitlist’ anytime up to 1 hour before the start of a Class if you do not want to be added into the Class.

c. 24 hours before the start of a Class, once cancellations have been made, some spaces may become available for Members to book online direct and not onto the ‘waitlist’ so it is a good time to check in and see if there are some pre-booked spaces free to reserve. These will be handed out on a first come first serve basis and we cannot guarantee a place.

d. If a Class is booked online you must sign in at reception via the scanner with the allocated barcode tag or our personalised app at the Centre at least 5 minutes before the Class start time. Failure to do this may be treated as a ‘no show’ and your space may be given to someone else.

e. In the case of a ‘no show’, payment will still be taken for the Class.

f. If you have 2 ‘no shows’ or ‘late cancels’ in any two week period, we may suspend your booking rights for one month. For "reformer pilates” late fees of £5 per each cancelled classes will be applied due to high demand and low capacity for these classes.

If you constantly cancel classes and do not communicate with us about reasons for cancelations we reserve the right to remove you from all future Classes you may have booked into and give your place to our "stand by list” clients.

g. We will use all reasonable endeavours to start each Class at the scheduled start time but the start may be delayed by the overrun of an earlier Class or by other circumstances. If the delay to the start is at least 20 minutes you may cancel the Class and we will refund your fee or, if the Class was booked as part of a package, allow you to rebook the Class.

h. Anyone arriving late will not be admitted into a Class.

Details of Class times at the Centre may vary from time to time including cancellations of individual Classes. Class times will be published by us and will be available on the mobile app and Website

10. Use of facilities with children/children memberships/family classes/mother-baby classes

All minors under the age of 16 must be accompanied by an adult to the Classes listed below.
The following Classes are covered by adult Membership and do not include extra fees for children. Young adults from the age of 16 will be required to get their own personal Young Adults Membership:
a. Family yoga classes
Family fitness classes
Postnatal yoga classes
Strictly dancing classes for kids and adult
Please note Baby massage and Baby yoga are stand alone courses and are not included in membership.

10 a) All other Classes fall under separate pricing and will be included in KIDS ACADEMY classes packages.
Please find instructions how to make booking for children classes here
10.b) Children under the age of 16 may only use a Centre and attend Classes if accompanied by an adult and if prior approval has been given by the parent consent form in writing by email.
10.c) Children of any age may not enter changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult. A family toilet provides parent and child facilities.

11. Fitness and Health

You will be asked to fill out a questionnaire as part of your Membership application in which you must state clearly any health issues/conditions and provide a release form from your medical adviser if these issues/conditions prevent you from doing any form of exercise/Classes.
It is a Member’s responsibility to ensure that their physical condition is appropriate for participating in Classes and to ensure that they correctly operate or use any facilities and/or equipment provided by us including the adjustment of levels or settings on any equipment.
Some classes involve intensive exercise in a heated room. You must familiarise yourself with what each Class involves before assessing whether you are fit to participate in a Class. You should refer to the website and personalised app or speak to a member of staff for further information.
Our staff are not medically trained and are therefore not qualified to assess whether you or any guest is in good physical condition and/or that you can engage in any exercise without detriment to your health, safety, comfort or physical condition.
You are advised by us and should NOT undertake any physical activities like our in person/online/on demand classes without first seeking medical advice. We are not liable for any injuries accrued during our online or on demand classes taken by you at home, you are taking these at your own risk. Please make sure to read all class descriptions and If you have any concerns over your physical condition please seek medical advise. We reserve the right to refuse access to any Member if, in our absolute discretion, we consider that your health may be endangered by the use of our facilities.
If you suffer from low/high blood pressure and/or cardiac irregularities you should not attend any Class unless you have written permission from your doctor.
You should not use our facilities if you have any infectious or contagious illness, disease or other ailment or are suffering from any ailment where there is a risk, however small, that such ailment may be detrimental to the health, safety, comfort or physical condition of the other Members. If there is any doubt, you should consult your doctor and must notify us of any circumstances affecting your health which may be exacerbated through continued use of a Centre.
You are required to follow the instructions of the instructor at all times.
You must inform your instructor if you suffer any injuries or conditions which may affect your ability to participate in our Classes after you have been admitted as a Member.
We reserve the right to exclude you from a Class if it becomes apparent during that Class that you are suffering from any kind of health or physical issue that may present a danger to yourself or to others.
You must not attend any Class when under the influence of alcohol or illegal drugs or immediately after a heavy meal.
If you are pregnant you must provide a written form from your doctor/midwife confirming that you allowed to take pregnancy classes such as pregnancy yoga, pregnancy pilates and meditation/restorative classes.
If you are post-natal you must have successfully had your six/eight week check (10-12 weeks for a caesarean) with your GP before starting classes, to avoid risk of injuries. It is also recommended that you wait until all lochia (bleeding) has completely stopped.

12. Personal Belongings, Dress and Safety

We and our employees or agents shall not be liable for any loss, damage or theft of any property belonging to, or brought on to or left outside of the Centre by you or your guests. All personal items must be securely stored in lockers in changing rooms. We do not accept any responsibility for any items left unattended anywhere on our premises.
Vehicles parked at Sol Central car park or any car parks surrounding the Centre are left at the owner’s risk and we accept no liability for loss, damage or theft in respect thereof.
Members are requested to wear a form of clothing appropriate to the Classes they attend. Footwear should be removed in the changing room area before entering all yoga/pilates studios. Suitable and clean footwear must be worn for cycling, HIIT and dance Classes only. Members should not walk around at the Centre barefoot to avoid passing on any verruca or similar foot complaints - please wear socks.
In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or any studios.
Members must use the main entrance to the Centre when entering or leaving.
Members are required to use a suitable towel for the purpose of completely covering their yoga mat in all yoga Classes and for the protection of any our equipment.
Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with or obstruct these doors for any reason.
In the event of a fire, Members are asked to make their way to the nearest available exit and assemble at a safe distance from the Centre so that we may take a roll-call of all those in the Centre when the alarm sounded.

13. Events beyond our reasonable control

We will not be liable for any failure or delay in performing our obligations under these Terms resulting from any cause beyond our reasonable control.
If any event as described in this clause 13 occurs that is likely to adversely affect our performance of any obligation we will try to notify you as soon as possible. Our obligations will be suspended and any time limits that we are bound by will be extended accordingly. We will inform you when the event is over and provide details of any new dates, time or availability of our Classes via our mobile app or the Website

14. General

Members must:
1. at all times observe our guidelines which we may be notify to you from time to time;
2. comply with any reasonable directions which our management may issue to ensure the safety of our Members and the smooth operation for the convenience of all Members;
3. not smoke in any areas of the Centre
4. not bring any animals into the Centre (with the exception of registered medical assistance dogs).
In relation to mobile phones:
1. no mobile phones are allowed in any studio at the Centre during Classes;
2. mobile phones may be used in other areas of the Centre for texting only and must be tuned to silent ;
3. when not in use mobile phones must be switched off or turned to silent.
You are entitled to use our facilities provided always that we may at any time withdraw all or part of our facilities or Classes for any period or periods and with notice, where practicable, in order to carry out cleaning, repairs, alterations or maintenance work or for reasons beyond our control.
You will be asked for consent to having your photograph taken by us whilst using the facilities for press or promotional purposes. If you specifically do not want your photograph used for such purposes then you must notify us in writing.
For press or promotional purposes, we may take photographs from time to time of members working out and using the facilities. If you specifically do not want your photograph used for such purposes then you must notify us in writing.
You must give us written notice of any change of address, email or other information included on our Registration Form. Failing such notice, all communications will be assumed to have been received by the Member.
We may communicate with you by email. By providing an email address to us you consent to receiving email communications from us including notices pursuant to these Terms.
You also accept the risk that email may not be a secure and confidential means of communication. We will not be liable for any loss or damage suffered as a result of communicating with a Member by email.
We reserve the right to refuse admission to the Centre to anyone at our absolute discretion.
Any marketing, educational or other materials of this nature whatsoever produced by us and which are made available to Members will at all times remain our property and subject to our copyright and all associated intellectual property rights.
You agree not to engage in negative comments, libel or slander regarding the Centre including, but not limited to, publishing, or causing to be published, complaints or derogatory comments about us in any format including, but not limited to, print, newspaper, television, radio, social media or on internet complaint sites, blogs or other public internet forums.

15. Other important terms

We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may not transfer your Membership to someone else
Nobody else has any rights under these terms. These terms are between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to these terms and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

GDPR

All personal information that we may use will be collected, processed and held in accordance with current UK Data Protection laws including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For complete details of our collection, storage, processing and retention of personal data including, but not limited to, the purpose for which your personal data is used, the legal basis for using it, details of your rights and how to exercise them and (if relevant) personal data sharing please refer to our privacy notice which can be accessed HERE

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